Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Can't receive emails on computer after upgrading cell phone…

Customer Question
Can't receive emails on...

Can't receive emails on computer after upgrading cell phone that required a password ***** emails.

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

Can I please talk to a support tech over the phone? My phone number is(###) ###-####

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web browser on computer.

Technician's Assistant: What troubleshooting have you tried?

Can't find correct place to reset or add password ***** email account.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not really except I am elderly.

Submitted: 8 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
11/11/2017
Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,958
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Ask Your Own Email Question
Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago

You need to send me a request for remote.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

6,958 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
My gmail email address - [email protected] password -
my gmail email address -***@******.*** password ***** holidays16 was changed to password ***** on 8/29/17 - now they say it's incorrect? … read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
I am not able to sign in on my aol account page. I have
I am not able to sign in on my aol account page. I have aol.gold . … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I responded to a google email which asked me to upgrade
I responded to a google email which asked me to upgrade security for my gmail.com account. It asked for a phone number ,which I gave and sent me a text verification number which I entered. It also ask… read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
6,958 satisfied customers
Not getting e-mail. yahoo sent a message to phone saying
not getting e-mail . yahoo sent a message to phone saying .your acc. is currently not able to sign in from app. that do not meet modern security standards. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Earlier to day I synced my desktop with my laptop but my
earlier to day I synced my desktop with my laptop but my second gmail account did not come with the primary account. what can I do? … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My husband is trying to access his email and it keeps giving
my husband is trying to access his email and it keeps giving him an error that his password ***** ***** correct. … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I'm locked out of Facebook and need to change the password.
I'm locked out of Facebook and need to change the password. Must have 6 number code to reset. Facebook has sent me 8 codes and I have received none. My email is ***@******.***. Any help would be appre… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
983 satisfied customers
I can't remember my password to my gmail and account and the
I can't remember my password ***** my gmail and account and the phone number to receive text is now a verizon computer number. I can't get texts on the phone number is ***** My phone number that is on… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I can access my email on my Smart Phone but not my laptop. I
I can access my email on my Smart Phone but not my laptop. I reset my password ***** the help of a pho … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I can not log into my account. They tranfered me three times
Yes, they tranfered me three times and I ended at a commercialtech support place. The promised to call and never did. … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I contacted you just recently. I was directed to another
I contacted you just recently. I was directed to another site, but I do not want to pay $40 to get it corrected, Roger Buss … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
I am trying to setup a Tablet that I bought for my father in
I am trying to setup a Tablet that I bought for my father in law. He remembers his password ***** Gmail, but it doesn't work. So he obviously doesn't remember it correctly. But we just can't seem to d… read more
Yvette
Yvette
Bachelor of Science
17 satisfied customers
Oh, Can't get into my yahoo email. Forgot my password and I
Oh, Hi Can't get into my yahoo email. Forgot my password ***** I no longer have the phone number that yahoo has for me. … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
I was talking with a tech earlier and couldn't finish
Hi I was talking with a tech earlier and couldn't finish resetting my password. I can't access my account***@******.*** it tells me the password ***** been reset. He wanted to send me info to another … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My 10 year old son forgot s outlook account password and has
My 10 year old son forgot his outlook account password ***** has been locked out after too many unsuccessful attempts. The two step verification process sends code to email (which worked fine) and the… read more
Jason Fenoglio
Jason Fenoglio
45 satisfied customers
Last two weeks, I have had to change the password on my
For the last two weeks, I have had to change the password ***** my e-mail account because when I would log on, it wouldn't accept my password ***** I hadn't forgot it. I think someone is using my cell… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
Google Help: I signed up Docs recently, but I've lost the
Hi Google Help: I signed up for Google Docs recently, but I've lost the paper I put the it on. (strokes) : ( I signed up with the email of***@******.***. But I can't remember my password. Can you plea… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
My Yahoo Email address has been locked since Friday
My Yahoo Email address has been locked since Friday 1/11/2013. I have tried to reset the password. That did not work. I tried to use secret questions, that did not work. Now what?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x