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My mothers email address for whatever reason has been

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Hello,My mothers email address for...
Hello,My mothers email address for whatever reason has been disabled by yahoo, when I sent her a test email i get a email from***@******.*** stating "554: delivery error: dd Sorry your message to ********@yahoo.com cannot be delivered. This account has been disabled or discontinued [#102]. - mta1568.mail.ne1.yahoo.com"and when she tries to log in to what we thought would be to reactivate it is say we do not recognize this email, is it somthing that someone is doing like malware? or is it somthing yahoo did , research told me that people who have been through this in the past is because they broke one of the terms and agreements , could that be it?Thank you
Submitted: 8 months ago.Category: Email
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Answered in 2 hours by:
11/11/2017
Email technician: Isaac Franklin, Support Technician replied 8 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 1,924
Experience: Technical Support Coach at Liberty Tax Service
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Isaac Franklin, Support Technician replied 8 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What recovery email are you trying to get back?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

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Customer reply replied 8 months ago
I am on Windows 10 and I have tried getting the email "reactivated" using Firefox, Explorer, and Chrome and still nothing they all say the same.its not a recovery email I cant even get into the email through logging in the normal way
Email technician: Isaac Franklin, Support Technician replied 8 months ago

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

Did you ever save it in those browsers? We may be able to 'reveal' it.

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Customer reply replied 8 months ago
It is accessed through a tablet and smart phone Yahoo app. Either through Internet Explorer or Google on said devices.
I believe the log-in is saved, as we get right in. There is a "new" phone in the picture- a Samsung Galaxy S5 Active.
Thank you
Email technician: Isaac Franklin, Support Technician replied 8 months ago

Look through the browsers for the passwords. Each are listed here and how:

https://mashtips.com/find-auto-saved-passwords-ie-chrome-firefox-safari/

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