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Jess, Your going to have to bare with me I can't remember my…

Customer Question
Hi Jess, Your going...

Hi Jess, Your going to have to bare with me I can't remember my password ***** my e-mail at can't log in and haven't been able to foe a couple of months can you help me?

Technician's Assistant: Have you tried having password ***** directions emailed to you?

Tried all that but I can't log into facebook either that's my next problem You see I had Chemo And It made me loose a great deal of memory and I wrote down my password ***** I don't know what went went wrong but it didn't work

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Through FB

Technician's Assistant: What troubleshooting have you tried?

You name it I trid it even my friends tried they told me to call

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Is there some way to keep my password ***** that I can't get Hacked on your part

Submitted: 9 months ago.Category: Email
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Answered in 1 hour by:
11/11/2017
Email technician: Jess M., Computer Support Specialist replied 9 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. What email address are you having problem with so that I can check its status and recovery options?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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