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It not my e-mail it is my phone after a repair update it…

Customer Question
It not my e-mail...

It not my e-mail it is my phone after a repair update it does not except a password ***** it knows all of the pw I set up and their is know one to talk to about that. I am in a big circle.

Technician's Assistant: When did you last reset your username and password?

Last night but I had to do it again today

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

On my phone but now I'm on my laptop

Technician's Assistant: What troubleshooting have you tried?

It is all the say is change your pw and wait 24hours when you try thenew pw it doesn't except it and you get to repeat and other 24 hour going on the 4day

Submitted: 8 months ago.Category: Email
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Answered in 8 minutes by:
11/11/2017
Email technician: Karthik Nagarajan, Computer Engineer replied 8 months ago
Karthik Nagarajan
Karthik Nagarajan, Computer Engineer
Category: Email
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Karthik Nagarajan, Computer Engineer replied 8 months ago

Before we proceed further, I would like to ask you few question about this problem. May I know what is the make and model of the phone?

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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