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I was "hacked" sometime within the last two weeks. All of my…

Customer Question
Good evening, Technician's Assistant:...

Good evening,

Technician's Assistant: Hi. How can I help?

I was "hacked" sometime within the last two weeks. All of my friends received an email wanting gift cards (4 x $100 each). No one bit. I sent out emails saying I had been hacked, then changed my AOL password. Guess what. My friend got an email today, again requesting money. What can I do?

Technician's Assistant: How long have you had this issue with your A.O.L. account?

I also sent an email today to a camp ground in Sweden, mentioning the hack. The response was to give my User Name and Password. Obviously, not.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

How long? Well, one friend notified me about three weeks ago, but everyone told me last week. I think the first friend was a test run.

Technician's Assistant: What troubleshooting have you tried?

Changed password. Supposedly, it's strong.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't intend to change my User Name because I have had it for years (centuries?)

Submitted: 8 months ago.Category: Email
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Answered in 3 minutes by:
11/11/2017
Email technician: Josh, Computer Enthusiast replied 8 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,933
Experience: Email expert with over 5 years experience
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Email technician: Josh, Computer Enthusiast replied 8 months ago

After changing your password, it can take up to 48 hours to stop the emails from coming out of your account.

Would you be okay if I connect to your computer to make sure it is secure?

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