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Lost internet wireless network and can't find password after…

Customer Question
Lost internet wireless network...

Lost internet wireless network and can't find password ***** 10-12 years. We are in our 80's and have no intention of buying $1000 smart phone for a tap button. We do not like asking for an account key every time we look at email! Now we have almost as many keys as useless passwords.

Technician's Assistant: Just to clarify, what email service provider are you using for this account?

Yahoo

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Yahoo

Technician's Assistant: How long has this been going on with your email account? What troubleshooting have you tried?

2 weeks and 2 books of passwords/addresses

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

My husband installed system way back when and no longer remembers much about ether nets and cards. We have turned off routers and modems and rebooted them. I Pad Safari will not connect.

Submitted: 8 months ago.Category: Email
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Answered in 1 minute by:
11/10/2017
Email technician: Cris, Computer Enthusiast replied 8 months ago
Cris
Cris, Computer Enthusiast
Category: Email
Satisfied Customers: 6,979
Experience: Specialize in email support.
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Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you. Let's get started!

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Email technician: Cris, Computer Enthusiast replied 8 months ago

Do you have a laptop that has a wireless connection established to the Wireless Network you do not know the password *****?

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Email technician: Cris, Computer Enthusiast replied 8 months ago

Did you still want assistance with your issue?

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Customer reply replied 8 months ago
had to turn it on (HP)
I Pad is not connecting
Don't have an account key to tap on TracFone
Email technician: Cris, Computer Enthusiast replied 8 months ago

Can I offer you remote support. I will be able to log into that HP computer and find your wireless password ***** you.

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Customer reply replied 8 months ago
No remote
Email technician: Cris, Computer Enthusiast replied 8 months ago

OK, what operating system is the HP PC using? Windows 7, 8 or 10?

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Email technician: Cris, Computer Enthusiast replied 8 months ago

So that I can provide accurate instructions I need to know the operating system of the HP with wireless connection.

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