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I am able to access my email inbox but it will not update.

Customer Question
I am able to...

I am able to access my email inbox but it will not update.

Technician's Assistant: Just to clarify, what email service provider are you using?

Thundwerbird

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

None

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have tried turning off the computer and rebooting

Submitted: 8 months ago.Category: Email
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Answered in 1 minute by:
11/10/2017
Email technician: Isaac Franklin, Support Technician replied 8 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 1,943
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Isaac Franklin, Support Technician replied 8 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What error message are you getting and what do you mean it wont update? Do you mean mail isnt coming in/going out?

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Jess M.
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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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