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My surface pro 4 will not operate on battery power. Icon…

Customer Question
My surface pro 4...

My surface pro 4 will not operate on battery power. Icon says battery is 99% not charging while plugged in.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Phone

Technician's Assistant: What troubleshooting have you tried?

I downloaded ms diagnostic tool, reinstalled updates, reset the unit, and more I think. the tool stops at the battery check but my unit turns off when I unplug the charger

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I want to know if there is a way I can reach "battery properties" if there is such a thing

Submitted: 8 months ago.Category: Email
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Answered in 5 minutes by:
11/10/2017
Email technician: Richard, Email Systems Specialist replied 8 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,165
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you

Does the surface go off instant once you disconnect the power cable?

Please let me know

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Category: Email
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