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I have had a gmail account ([email protected]) for years.

Customer Question
I have had a...

I have had a gmail account (*****@******.***) for years. A couple of days ago I was unable to access my email page and was encouraged to open up a new account. Not quite understanding what was required, I inserted a new user name (tcmcclure4211) and now have a new email account (*****@******.***) and cannot access or use my previous account. Is there any hope?

Technician's Assistant: How long have you had this issue with your Gmail account?

2 days

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web browser. I do not want to receive email through my phone

Technician's Assistant: What troubleshooting have you tried?

Nothing. Your site says I cannot edit the new email

Submitted: 10 months ago.Category: Email
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Answered in 5 minutes by:
11/10/2017
Email technician: Josh, Computer Enthusiast replied 10 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 22,674
Experience: Email expert with over 5 years experience
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Email technician: Josh, Computer Enthusiast replied 10 months ago

Did you forget the password ***** the old account?

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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