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Unable to make calls. I have recently changed my Apple Store…

Customer Question
Unable to make calls...

Unable to make calls. I have recently changed my Apple Store info and updated my credit card for payment but I now receive a dialogue box telling me I don't have a connection. I have a very good connection, what now?

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

I pad

Technician's Assistant: What troubleshooting have you tried?

I went to online help including the skype community and all that leads up to it. No luck

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I just want to be able access my account

Submitted: 8 months ago.Category: Email
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Answered in 8 minutes by:
11/9/2017
Email technician: Kris Rodgers, IT Manager replied 8 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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