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I cannot access my g-mail nor get a new account because they…

Customer Question
I cannot access my...

I cannot access my g-mail nor get a new account because they won,t sllow either with my phone nymber(###) ###-####

Technician's Assistant: How long have you had this issue with your Gmail account?

Just the last two days. I had viruses removed and lost my g-mail.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Always with the web browser.

Technician's Assistant: What troubleshooting have you tried?

Staples technician where I have tech service. Last night I tried for an hour.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, but I do not want to change my telephone number.

Submitted: 9 months ago.Category: Email
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Answered in 2 minutes by:
11/7/2017
Email technician: Chris L., Support Specialist replied 9 months ago
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,843
Experience: Certified Email Expert with over 10 years experience.
Verified

Hello my name is ***** ***** I will be happy to assist you. You will not be able to create a new account if the phone number is ***** tied to an existing account. Why are you unable to access your gmail, did you forget the password ***** have you not been able to reset it?

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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