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Verizon decided to get out of the email business. I have…

Customer Question
Verizon decided to get...

Verizon decided to get out of the email business.

Technician's Assistant: Just to clarify, what email service provider are you using?

I have moved my company's Go Daddy account to Gmail , but I can't get my Outlook account to Gmail. Please advise.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Phone first, laptop second.

Technician's Assistant: What troubleshooting have you tried?

None. I have no computer skills and my company doesn't have an IT person.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I think my phone has been hacked. I'm getting and apparently sending weird emails.

Submitted: 9 months ago.Category: Email
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Answered in 1 minute by:
11/7/2017
Email technician: Bryan, Computer Support Specialist replied 9 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hi, my name is ***** ***** I'll do my best to assist you today.

Just to clarify, are you looking to forward your Outlook emails to Gmail now?

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Customer reply replied 9 months ago
Right now my Outlook doesn't send or recieve emails.
I was hoping moving it to Gmail would make it work.
Customer reply replied 9 months ago
No
Email technician: Kamil Anwar, Exchange & Email Consultant replied 9 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,068
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

You want to configure your Gmail to send/receive and basically take care of everything you have on Outlook?

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 9 months ago

Do you have everything on Outlook.com that you need migrated into gmail?
Also what is the part after the @ symbol of your outlook address?

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Customer reply replied 9 months ago
No I just need some ditections
Email technician: Kamil Anwar, Exchange & Email Consultant replied 9 months ago

Yes, i am gonna give you instructions after understand how things are currently.

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Customer reply replied 9 months ago
Right now I cannot send or receive messages in my Outlook account.
Before the change by Verizon, I could receive emails , but not send them.
Some kind of a problem between Go Daddy and Verizon.
Hi Daddy blamed Verizon, Verizon blamed Go Daddy.
I’m hoping, by moving everything to Gmail I’ll be able to send and receive email in Outlook.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 9 months ago

what is the part after the @ symbol of your outlook address?
GoDaddy and Verizon aren't linked, so i am not sure why you're not able to send because both are independent unless you configured verizon in Outlook for sending and receiving?

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Customer reply replied 9 months ago
I believe we did use Verizon for sending and receiving.
My outlook address was***@******.***
Email technician: Kamil Anwar, Exchange & Email Consultant replied 9 months ago

You were not using Outlook.com but the Outlook Application (correct)?

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Customer reply replied 9 months ago
I believe so.
I'm sorry, I'm not very computer Literate.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 9 months ago

Do you see your e-mails in Outlook?
I know that Verizon moved everything to AOL.

So we can either import from AOL into Gmail or configure Gmail on Outlook and move to it.

But i need to know if you can see your emails on Outlook and if you tried accessing your Verizon account on AOL?
Verizon sent email to all customers with the sign up link i guess.

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Customer reply replied 9 months ago
I did not move to AOL.
I probably should have, I thought Gmail was a better idea and it would resolve my Outlook problems.
I can see my emails from before the change but nothing since the change.
I get my emails from my company's web site on GoDaddy
Email technician: Kamil Anwar, Exchange & Email Consultant replied 9 months ago

Yes, those two are un-related.

GoDaddy and your company is different.

Verizon should have moved you automatically and all the new emails should be in AOL.

Can you try logging into mail.aol.com through a web browser using your verizon email address and password?

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Customer reply replied 9 months ago
I'll give it a shot.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 9 months ago

Okay.

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Customer reply replied 9 months ago
Nope they won't accept my old user name and password.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 9 months ago

Does the username and password ***** on the Verizon site?

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 9 months ago
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Customer reply replied 9 months ago
No my user name is ***** ***** recognized
Email technician: Kamil Anwar, Exchange & Email Consultant replied 9 months ago

are you still using verizon internet?

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 9 months ago

I mean are you still a verizon customer?

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Customer reply replied 9 months ago
I think so.
I have there wireless in the house.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 9 months ago

I think it would be best if we do this remotely because. I am pretty sure, we can resolve this but not through the chat. If i am unable to resolve the issue for you, you can request a full refund.

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Customer reply replied 9 months ago
I really don't want to spend any more money on this.
I'll try to get through to Verizon tomorrow.
If that doesn't work I'll try your company again.
Thank you for your time,
Email technician: Kamil Anwar, Exchange & Email Consultant replied 9 months ago

Welcome.

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