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I cannot retrieve my email. The little icon at top left

Customer Question
keeps spinning, but I can’t...
I cannot retrieve my email. The little icon at top left keeps spinning, but I can’t get email!
Submitted: 7 months ago.Category: Email
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Answered in 1 minute by:
11/7/2017
Email technician: IT Miro, Computer Scientist replied 7 months ago
IT Miro
IT Miro, Computer Scientist
Category: Email
Satisfied Customers: 3,432
Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional
Verified

Hello! My name is*****
I am a certified computer professional who will assist you.

I am sorry for the issue. Please tell me if retrieving e-mails has suddenly stopped working, or you haven't used used mail on your iPad until now?

Let me know by typing a reply below. I will work with you on this problem until it has been resolved.

Thanks,
IT Miro

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Customer reply replied 7 months ago
I have updated my credit info and my card has already been charged. Please connect remotely and help me.
Customer reply replied 7 months ago
Mobile cell phone.(###) ###-####
Email technician: IT Miro, Computer Scientist replied 7 months ago

I am sorry, but since the problem is on your iPad, I won't be able to remotely connect to it. Secure Remote Assistance only works with computers. We can continue in this chat mode and I can provide the instructions on how you should be able to solve the e-mail problem.

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Email technician: IT Miro, Computer Scientist replied 7 months ago

In order to solve the problem, you need to remove your e-mail account from your iPad and then re-add it.

Here are the instructions:

1. On your iPad, go to the home screen and tap on Settings
2. There tap on Mail, Contacts, Calendars (or just on Mail)
3. On the list of shown e-mail accounts, tap on your e-mail account
4. To remove it, tap on the red Delete Account button located at the bottom (you may need to scroll down a bit)
5. Confirm the removal

6. When done, restart your iPad

After the restart, you can re-add your e-mail account by following these instructions:

1. Go to the home screen and tap on Settings
2. There tap on Mail, Contacts, Calendars (or just on Mail)
3. Tap on Add Account...
4. Select the account you want to add
5. Follow the instructions to re-add the account

Once done, check if you can now both receive and send e-mails.

Let me know the results.

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Customer reply replied 7 months ago
I wish you could do this. I followed your instructions and I’m not satisfied. My emails came in, but most of them are old. Only about 10-15 from today. Most recent at 11:38. Also, I have “unread” email from 2016! I try to trash it, but can’t. Can you tell me what to do?
Email technician: IT Miro, Computer Scientist replied 7 months ago

OK. Are you able to access your e-mail account using another device, such as a computer (other than your iPad)? That way you would be able to confirm if you see the same e-mails there, or you see some more that are not accessible on your iPad.

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Customer reply replied 7 months ago
The emails on my UPDATED account are the same as those on the “unread” account. Can I get them to empty out?
Email technician: IT Miro, Computer Scientist replied 7 months ago

If you see the same e-mails on two or more devices, then it means the problem is not with your iPad - it just downloaded all the e-mails that were available. You can manually delete the e-mails you don't want to keep. To delete an e-mail, open the e-mail and then tap on the Trash icon located at the top.

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Customer reply replied 7 months ago
I have 27,000 emails to get rid of . Is there a faster way?!
Email technician: IT Miro, Computer Scientist replied 7 months ago

Oh, I see. A faster way would be to use a computer since you can easily select many e-mails from there and delete them. Do you have a computer you can use?

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Customer reply replied 7 months ago
Yeah. I’ll try that. Thanks a lot
Email technician: IT Miro, Computer Scientist replied 7 months ago

OK. Let me know if you could successfully delete the e-mails, and if you could retrieve the new ones on both computer and iPad.

Thanks,

IT Miro

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Email technician: IT Miro, Computer Scientist replied 7 months ago

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

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