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This answer was rated:

Lost my thunderbird icon on my home page. believe it is

Lost my thunderbird...

Lost my thunderbird icon on my home page. believe it is hiding under some other icon. can't open

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Email provider is

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Cox

Technician's Assistant: What troubleshooting have you tried?

I have dragged other icons but they return to where I dragged them from

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

This happened once before but the icon showed up when I moved another icon. This time it isn't showing itself. Is there a way I can create another icon?

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Answered in 1 minute by:
10/22/2017
ChrisC
ChrisC, Computer Enthusiast
Category: Email
Satisfied Customers: 2,543
Experience: 15 years as a professional computer technician.
Verified

Hi, my name is ***** ***** I'll be happy to help you today!

Can you tell me what operating system you're running?

ChrisC
ChrisC, Computer Enthusiast
Category: Email
Satisfied Customers: 2,543
Experience: 15 years as a professional computer technician.
Verified
ChrisC and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 10 months ago
I have windows 10, My email is Mozilla Thunderbird through cox.net

Okay, thank you.

I see that you've requested remote assistance. Are you ready for me to connect to your machine so we can look at the problem together?

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Okay, in order to get me connected, here's what I need from you on your end.

Click on the following link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=c4cbb771-4447-4a25-8b50-08445960a8d9

When the next page opens up, click the green I Agree button. This should download a small program called Elsinore.Screenconnect.

Run that program and say Yes/OK to all security prompts and it should then connect me.

Ask Your Own Email Question

Any luck? It still says "waiting for Guest" on my side.

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ChrisC
ChrisC
ChrisC, Computer Enthusiast
Category: Email
Satisfied Customers: 2,543
2,543 Satisfied Customers
Experience: 15 years as a professional computer technician.

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