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Help, I tried to copy the old profile to my new thunderbird…

Help, I tried to...

Help, I tried to copy the old profile to my new thunderbird profiles folder. Now thunderbird doesn't work at all. How do I combine old and new in to one profile?

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Thunderbird, Mozilla

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Laptop

Technician's Assistant: What troubleshooting have you tried?

I tried to fillow directions to add old profile folder by copy to thunderbird profiles folder.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Now thunderbird doesn't work at all? I didn't change the existing Thunderbird profile. Just added copy of old one to the foler.

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Answered in 5 minutes by:
10/22/2017
arsufi2002
arsufi2002, Other
Category: Email
Satisfied Customers: 1,775
Experience: I have 4 yrs experience in helping customers who has trouble with Email
Verified

Hi,

My name is ***** ***** of the expert in computer category. I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

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arsufi2002
arsufi2002, Other
Category: Email
Satisfied Customers: 1,775
Experience: I have 4 yrs experience in helping customers who has trouble with Email
Verified
arsufi2002 and 87 other Email Specialists are ready to help you
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Customer reply replied 9 months ago
Have you read my problem?
Customer reply replied 9 months ago
are you there?

Click here to download secure remote tool

Double click file to run tool

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Customer reply replied 9 months ago
Where is file to run tool?
Customer reply replied 9 months ago
Ok I did?
Customer reply replied 9 months ago
anyone there?

Have you run the tool

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Customer reply replied 9 months ago
There is no tool to click on. First one must find in download folder. right

I think i got the link

I am downloading file

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arsufi2002
arsufi2002
arsufi2002, Other
Category: Email
Satisfied Customers: 1,775
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