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Help my e mail is my pass word wont take how do i change it…

Customer Question
Help my e mail...

Help my e mail is***@******.*** my pass word wont take how do i change it it is currently boGxlLJd

Technician's Assistant: When did you last reset your username and password?

Never

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Just got a new phone not sure what to do

Technician's Assistant: What troubleshooting have you tried?

Nothhing dont know how i allways use my moms email never tried my own

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No what do you need to know help

Submitted: 11 months ago.Category: Email
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Answered in 12 minutes by:
10/21/2017
Email technician: Karthik Nagarajan, Computer Engineer replied 11 months ago
Karthik Nagarajan
Karthik Nagarajan, Computer Engineer
Category: Email
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Karthik Nagarajan, Computer Engineer replied 11 months ago

It sounds like you are unable to login to the gmail account, So in this case we need to reset the password ***** I am in the process of doing reset on the password. It is asking for security question and I have attached an image please verify the question and reply me back. Thank you

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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