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I'm setting up a new received Win7 HP4400 laptop.

Customer Question
I'm setting up a...

I'm setting up a new received Win7 HP4400 laptop. Outlook2000 installs as it should however, send/receives fails saying in part the mail server doesn't recognize the uid & pwd.

Technician's Assistant: How much experience do you have with this particular machine?

These are working perfectly on another 4400 XP and an LG W7. They've worked well for years. I've used the 4400xps for maybe 10 years with no such problems ever.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Access is always from the 4400 laptops using my LAN/WiFi.

Technician's Assistant: What troubleshooting have you tried?

I've fully reinstalled W7 via acronis as received. Installed Outook2000. Carefully verified that ALL of the Outlook Account options are properly typed and accessed the Outlook.com host manually access worked fine and proved the accuracy of the uid and pwd.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

There were two difference error codes, one for smtp and the other for pop3. Deleting the outbox item eliminated the smtp error.

Submitted: 11 months ago.Category: Email
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Answered in 8 minutes by:
10/21/2017
Email technician: Kamil Anwar, Exchange & Email Consultant replied 11 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,201
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Can you send me a screen shot of the all/send/receive pane?

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