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I forgot my password and following the two step verification

Customer Question
I forgot my password *****...
I forgot my password ***** following the two step verification process does not work because I have not set up "recovery" - there is no phone number or other email address associated with my google account. Please advise me as to what to do next. My google email is***@******.*** Can you assist me? ***** *****
JA: Just to clarify, what email service provider are you using for this account?
Customer: gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser on my tower computer
JA: What troubleshooting have you tried?
Customer: the two step verification process - several times - it keeps telling me that it can not verify that I own my account
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no thanks
Submitted: 1 month ago.Category: Email
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Answered in 1 hour by:
10/21/2017
Email technician: Aparna Indresh,
 replied 1 month ago
Aparna Indresh
Category: Email
Satisfied Customers: 76
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Aparna Indresh,
 replied 1 month ago

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Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1,883
1,883 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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