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I cannot sign in to my gmail account. 3-4 weeks. Web

Customer Question
I cannot sign in...

I cannot sign in to my gmail account

Technician's Assistant: How long have you had this issue with your Gmail account?

3-4 weeks

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

Tried signing in multiple times with the gmail details that i have

Submitted: 4 months ago.Category: Email
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Answered in 5 minutes by:
10/20/2017
Email technician: Josh, Computer Enthusiast replied 4 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,546
Experience: Email expert with over 5 years experience
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Email technician: Josh, Computer Enthusiast replied 4 months ago

Have you tried to reset the password?

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Customer reply replied 4 months ago
multiple times.....
help
Email technician: Josh, Computer Enthusiast replied 4 months ago

What was the result of the password *****?

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Customer reply replied 4 months ago
it would not log me in
Customer reply replied 4 months ago
can you help me get setup, again?
Email technician: Josh, Computer Enthusiast replied 4 months ago

Did you successfully reset the password?

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Customer reply replied 4 months ago
I tried, but it didnt work, try again?
Customer reply replied 4 months ago
Josh are you there?
Email technician: Josh, Computer Enthusiast replied 4 months ago

What is your email address?

What is the last password ***** worked?

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Customer reply replied 4 months ago
Oliphant1
Customer reply replied 4 months ago
that was a while ago
Email technician: Josh, Computer Enthusiast replied 4 months ago

What is the email address?

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Customer reply replied 4 months ago
the email address that i would like to use is:***@******.***
Email technician: Josh, Computer Enthusiast replied 4 months ago

I do not see that account listed in the Gmail system

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Customer reply replied 4 months ago
my old phone # was(###) ###-####
Customer reply replied 4 months ago
try***@******.***
Customer reply replied 4 months ago
can you call me?
Email technician: Josh, Computer Enthusiast replied 4 months ago

Please let me know which Gmail account that you are trying to reset -- If you are guessing at the email address then it will only delay the process.

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Email technician: Josh, Computer Enthusiast replied 4 months ago

Do you not have the 07 number anymore?

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Customer reply replied 4 months ago
no
Customer reply replied 4 months ago
can we do it over the phone?
Email technician: Josh, Computer Enthusiast replied 4 months ago

Unfortunately, that is the only recovery option on the account and without that method, you will need to start a new account.

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Customer reply replied 4 months ago
ok, so lets do it through the computer. Is this fully secure?
Email technician: Josh, Computer Enthusiast replied 4 months ago

Unfortunately, that is the only recovery option on the account and without that method, you will need to start a new account.

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Customer reply replied 4 months ago
what is the cost of this service?
Customer reply replied 4 months ago
are you still there
Customer reply replied 4 months ago
hello
Email technician: Josh, Computer Enthusiast replied 4 months ago

Unfortunately, I do not have access to payment information.

You can speak to our customer service at 1-***-***-****

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Customer reply replied 4 months ago
can you help me retrieve this account?
Email technician: Josh, Computer Enthusiast replied 4 months ago

Unfortunately, that is the only recovery option on the account and without that method, you will need to start a new account.

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Customer reply replied 4 months ago
lets get this retrieved please
Email technician: Josh, Computer Enthusiast replied 4 months ago

Unfortunately, that is the only recovery option on the account and without that method, you will need to start a new account.

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Customer reply replied 4 months ago
ok
Email technician: Josh, Computer Enthusiast replied 4 months ago

Thank you

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Jess M.
Jess M., Computer Support Specialist
Category: Email
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Experience: Computer Software Support Specialist for more than 10 years

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