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I cant get into it Says it appears someone else is signed…

Customer Question
I cant get into...

I cant get into it Says it appears someone else is signed into it

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Outlook Also I have not other email account

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

All three but mostly phone

Technician's Assistant: What troubleshooting have you tried?

Everything It told me to come here as to recover it has an old email account I no longer use

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just that this just happened today and no one else has my email

Submitted: 10 months ago.Category: Email
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Answered in 7 minutes by:
10/19/2017
Email technician: Jason Jones, Computer Technician replied 10 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,476
Experience: 10+ years of work experience.
Verified

Hello,
I look forward to helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

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Category: Email
Satisfied Customers: 2,556
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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