Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I am on a Mac book pro that is not mine. I want to get on my…

Customer Question
I am on a...

I am on a Mac book pro that is not mine. I want to get on my e mail but when I hit a search for gmail I get another guests e mail and I cannot find a place or way to get mine. help me please

Technician's Assistant: How long have you had this issue with your Gmail account?

25 minutes... I have not used my g mail account on this computer before.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

All the above but here I am trying with safari. the person whose name and e mail comes up is a guest in this house too and it is his which comes up

Technician's Assistant: What troubleshooting have you tried?

Looking all over to find a way to not end up with his e mail. I have tried google .com, gmail.com, my email on google. it keeps giving me

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Him. well not the one with my e mail. that led nowhere

Submitted: 9 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 4 minutes by:
10/18/2017
Email technician: Kris Rodgers, IT Manager replied 9 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I currently have a g mail address to receive e mail on my I
I currently have a g mail address to receive e mail on my I phone. I just purchased a new I Pad and set up the connection to wireless at home. I am trying to set up e mail on my I pad but Google doesn… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,316 satisfied customers
My normal gmail with the red and envelop has vanished. I
My normal gmail with the red and white envelop has vanished. I just used to type gmail into the URL box and all my mail would come up. Now when I do that I get some kind of GOOGLE mail that only has e… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I,'ve been told by Telus that I,'ve lost approx 200 emails
I,'ve been told by Telus that I,'ve lost approx 200 emails to my old addresses which were ***@******.*** & in my Google a.c. was vox continental [email protected] gmail .com Adr***** ***** … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
47 satisfied customers
My son can send email but not receive it. We don't know why?
My son can send email but not receive it. We don't know why? It just started today with his gmail account. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
We recently changed over from Spectrum to Frontier,
We recently changed over from Spectrum to Frontier, Brighthouse to G-mail. … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I set up an email account on g mail and when I go to it
I set up an email account on g mail and when I go to it keeps bouncing me to Add Gmail to your Google Account … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I had a Google account under ********@******.com I tried to
I had a Google account under ********@******.com I tried to sign in under that e-mail address it stated that I did not have an qoogle account under thatgmail. Google Account did something why should I… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,316 satisfied customers
My brother, Jon Thomson has an g-mail account under - he
James - my brother, Jon Thomson has an g-mail account under***@******.*** - he lost his job today and they took his cell phone so he doesn't have a cell phone - right now. He will soon. Whenever he us… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Hired a techie to show me how to set up a new gmail account.
Hired a techie to show me how to set up a new gmail account. I have a Mac and use Safari. He insisted that Safari sucks and set it up on Firefox. Don't have time to learn a new format. Can I move my n… read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
I cannot get my email to come up on my Mac computer. I can
I cannot get my email to come up on my Mac computer. I can get Prizegrab but no***@******.*** mail where I get instructions for my Publishers Clearing House contest. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
My google mail account is. However, when I go to the google
My google mail account is***@******.***. However, when I go to the google web site and click on gmail, an I am offered an account with the name [email protected] com. When I search for [email protected]… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
When I type a new e-mail the computer or mail server puts the
When I type a new e-mail the computer or mail server puts the message in the TRASH file If it is a long e-mail, I can find 10 to 12 copies of the e-mail in the TRASH. Second problem is with JUNK mail.… read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,735 satisfied customers
I have a Macbook laptop and I have a gmail account. I have
I have a Macbook laptop and I have a gmail account. I have spent the whole day deleting messages as Gmail is warning me that I am 99% full and soon I will no longer be able to accept or send messages,… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
I apparently have 3 g-mail accounts, but only need one. How
I apparently have 3 g-mail accounts, but only need one. How can I address the other two to cancel them?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
I have a new gmail.com acct for e-mail - I HAD dishmail.net.
I have a new gmail.com acct for e-mail - I HAD dishmail.net. Question: How do I set up billing for gmail.com?… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
When I opened my google chrome bar and they had me to enter
When I opened my google chrome bar and they had me to enter my email I put [email protected] but I changed my password XXXXX nana11kids and now I can't get my email! And I can't change my password XXX… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
Mobile phone HTC 6800. Every 6 months or so my gmail malfunctions
Mobile phone HTC 6800. Every 6 months or so my gmail malfunctions on this phone. It usually takes me a few minutes to set back up but today it won't. I get real estate work notifications that need to … read more
Jeremy
Jeremy
1,344 satisfied customers
How do I get rid of an email address that keeps popping up.
How do I get rid of an email address that keeps popping up. It is not in my address book, and I have cleared "cookies" and "cache." Thank you.… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x