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I'm not receiving some mail that's being sent to me and

Hi, I'm not receiving some...
Hi, I'm not receiving some mail that's being sent to me and sometimes receiving a message when trying to email someone else. If there's a way to link the message to you, I will.
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Answered in 2 minutes by:
10/18/2017
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 8,288
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. How many email addresses or account do you have?
  2. Are you using the Mail app?
  3. What email accounts or provider are you using? (Example: Gmail, Yahoo Mail, Outlook.com)

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 8,288
Experience: Computer Software Support Specialist for more than 10 years
Verified
Jess M. and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 11 months ago
I have 3 email addresses. I think I'm using Mail app. My provider is gmail.

Thank you for accepting my additional service offer of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. At this point, since you are using Mac, we can use Team Viewer.
Please click on this link:
http://www.teamviewer.com/en/download/mac.aspx
In that page, please scroll the page and locate and download the tool listed under "Additional Downloads" labeled "TeamViewer QuickSupport".
After downloading, RUN the tool and then give me the 9-digit ID and the password ***** that I can remote in. Also, DO NOT close the small team viewer window so that I can remote in.
Best regards,
Jess

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How is it going? Were you able to download the remote tool? If yes, please run it then give me the ID and the password.

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 8,288
8,288 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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