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I can't remember my password and when I go through the

Customer Question
I can't remember my password...
I can't remember my password ***** when I go through the questions, I can't remember some of the answers.
JA: When did you last reset your username and password?
Customer: This account is old. I set it up years ago and I want to use it now.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: browser
JA: What troubleshooting have you tried?
Customer: I've gone through the google recover, answered all the questions best I can, got verification codes and then google tells me it doesn't recognize me.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no i think that's it thanks
Submitted: 29 days ago.Category: Email
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Answered in 14 minutes by:
10/18/2017
Email technician: Isaac Franklin, Support Technician replied 29 days ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 1,190
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Email Question
Email technician: Isaac Franklin, Support Technician replied 29 days ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What recovery email are you trying to get back? gmail/outlook/yahoo etc?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

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Customer reply replied 29 days ago
Windows 10
Trying to recover***@******.***
I use google chrome and sign into gmail from there.
Customer reply replied 29 days ago
Are you still there?
Email technician: Isaac Franklin, Support Technician replied 29 days ago

Yes, do you have a number ending in 12 or 67?

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Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1,883
1,883 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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