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Answered in 24 minutes by:
10/18/2017
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified
Aparna Indresh and 87 other Email Specialists are ready to help you
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Customer reply replied 11 months ago
Ok

Thanks you for choosing the remote service, I will be taking care of this issue personally by taking a remote access using secure remote connect.

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May I know what mail server do you use? And also please let me know whether you use a Windows or a Mac Computer?

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Customer reply replied 11 months ago
I am windows. Microsoft
Customer reply replied 11 months ago
Hotmail/Outlook

http://www.justanswer.com/remotedesktop/join.aspx?Session=1ea4a8f7-d608-4491-bc20-8c01cc2837c0

Please click the link for me to securely take a remote access of your computer

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Ask Your Own Email Question
Customer reply replied 11 months ago
You are totally confusing me What the heck have I paid you for.
Customer reply replied 11 months ago
I want to cancel this whole thing because I have no idea what you want. You are the expert not me.
Customer reply replied 11 months ago
Well what is going on?

You have asked for a secure remote assistance for me to look into this issue. I have shared you a link for me to take a secured remote access to solve this issue

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Customer reply replied 11 months ago
Well how long will that take and are you remotely connected?

You need to allow me by clicking the link I shared with you. The second link which I have sent you.

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Customer reply replied 11 months ago
I did that. Then it asks for a choice of files
Customer reply replied 11 months ago
Now what?

I still do not have access to your computer. I will send you the link again. Please click the link and allow me to access your computer.

http://www.justanswer.com/remotedesktop/join.aspx?Session=835461a1-5b2b-43f6-9df8-3d040cbcaaed

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Customer reply replied 11 months ago
I did and it list files. iCloud under that email. What do you want? I am getting a serious headache

May I know whether you clicked the link address which I sent you?

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Customer reply replied 11 months ago
the second one since you told me to

I am sorry I still did not get a remote access of your computer. If you wish i can opt out from this issue and open this issue to the other experts so that they can help you further.

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Customer reply replied 11 months ago
This is my cell phone not my computer. Are you aware I am communicating with you from my cell not my lap top? Could that be the problem
Customer reply replied 11 months ago
Are you still there?

I am sorry. We are unable to take a remote access from a phone.

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Since I am unable to resolve this issue, I am going to refund the money back to you.

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Customer reply replied 11 months ago
Thank you. I will deal with this problem some other way
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Aparna Indresh
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Category: Email
Satisfied Customers: 529
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Experience: Engineer at Aparna Indresh

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