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Jess. I am ending my Email account, and have created a new…

Customer Question
Hi Jess. I...

Hi Jess. I am ending my Cox Email account, and have created a new gmail account. How do I get all of my files and contacts from Cox over to my gmail acct?

Technician's Assistant: How long have you had this issue with your Gmail account?

My name is*****: How do you access your email most often? On a phone or tablet, or through a web browser?

I phone and web browser

Technician's Assistant: What troubleshooting have you tried?

Nothing. This is my first time addressing this. Ive had a grace period with Cox for three months and that is ending soon.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Can it be set up so that anyone trying to reach me on my old Cox email, will automatically be sent to my new gmail account ? (***@******.***)

Submitted: 8 months ago.Category: Email
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Answered in 6 minutes by:
10/6/2017
Email technician: Jeremy K, Sysadmin and Network protocol engineer replied 8 months ago
Jeremy K
Jeremy K, Sysadmin and Network protocol engineer
Category: Email
Satisfied Customers: 50
Experience: I've built dozens of email servers and configured countless PCs
Verified

Hi Rob, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

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Email technician: Jeremy K, Sysadmin and Network protocol engineer replied 8 months ago

Ok, so this will probably need a fix in two steps, as contacts and email tend to be in separate "bins". But I'll need to know what software you've been using to access your Cox email - maybe Microsoft Live Email? Or maybe you're using a web browser? Also, how have you been accessing contacts?

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Customer reply replied 8 months ago
Ive been using cox web browser. Sorry, not sure what you are asking with the last question. I have been accessing my cox email through a webbrowser.
Email technician: Jeremy K, Sysadmin and Network protocol engineer replied 8 months ago

Perfect. That makes this all much easier actually.

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Email technician: Jeremy K, Sysadmin and Network protocol engineer replied 8 months ago

Google has a specific feature for you which can ""Import mail and contacts". They have also written a "handy" guide for exactly your scenario, which you can read here: https://support.google.com/mail/answer/21289. The part that you want to look for is probably "Get all messages."

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Email technician: Jeremy K, Sysadmin and Network protocol engineer replied 8 months ago

Another user has also written up a guide for this process (referencing that gmail guide that I mentioned above) which you can read, though worth noting he's working with Cox Santa Barbara which has slightly different server names, that is unless you're in Santa Barbara. You can read this here: http://redigital.org/wp/consulting/migrating-from-an-cox-net-email-account-to-gmail/

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Email technician: Jeremy K, Sysadmin and Network protocol engineer replied 8 months ago

If you have any follow-up questions, don’t hesitate to ask. If finished, please take a moment to rate my service.

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