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Why do not all the address in groups get sent out? Windows…

Customer Question
Why do not all...

Why do not all the address in groups get sent out?

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Windows live mail

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Desk top

Technician's Assistant: What troubleshooting have you tried?

Spectrum and computer repair shop

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I sent out two groups of 10 addresses each and only 12 were sent and they were not all from the same group.... some from each.

Submitted: 10 months ago.Category: Email
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Answered in 33 minutes by:
10/6/2017
Email technician: Jeremy K, Sysadmin and Network protocol engineer replied 10 months ago
Jeremy K
Jeremy K, Sysadmin and Network protocol engineer
Category: Email
Satisfied Customers: 50
Experience: I've built dozens of email servers and configured countless PCs
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

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Email technician: Jeremy K, Sysadmin and Network protocol engineer replied 10 months ago

I've just got a few clarifying questions to make sure I've got your problem in mind. (1) Can you tell me how you know that some of the recipients for your emails aren't getting them? and (2) Can you send me a screenshot of the email you're trying to send out?

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Customer reply replied 10 months ago
I went to sent mail and only 12 of the 20 names were listed. Some of them from one group and some from a second. I am computer dummy and have no idea as how to forward what you need to see.
Email technician: Jeremy K, Sysadmin and Network protocol engineer replied 10 months ago

No problem - we'll get you sorted. Do you know how to make a screenshot in Windows? If so, a quick view of that email might be useful for me in troubleshooting this.

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Email technician: Jeremy K, Sysadmin and Network protocol engineer replied 10 months ago

Here's a quick guide to tell you how to do this: http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows

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Customer reply replied 10 months ago
I have figured a way to get around my problem. You can close my account with you. Thank you for your attempt to help a real dummy. Anne Rupert
Email technician: Jeremy K, Sysadmin and Network protocol engineer replied 10 months ago

Glad to hear you've had some success, please come on back and post here if you get stuck again. Best, Jeremy

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