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Unable to access my email account. The mobile number used on…

Customer Question
Unable to access my...

Unable to access my email account. The mobile number used on this account does not accept texts. The email address is***@******.***.

Technician's Assistant: Just to clarify, what email service provider are you using for this account?

I am not sure, possibly Chrome

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web browser, my skills are limited and I don't know the meaning of many of the proper terms. I have tried to recover the account numerous times.

Technician's Assistant: What troubleshooting have you tried?

The instructions on the gmail help page.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, thanks.

Submitted: 7 months ago.Category: Email
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Answered in 3 minutes by:
10/6/2017
Email technician: Isaac Franklin, Support Technician replied 7 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 1,701
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Isaac Franklin, Support Technician replied 7 months ago

Do you still have access to this number? (•••) •••-••07

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What recovery email are you trying to get back? gmail/outlook/yahoo etc?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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