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I just had my computer worked on -- new everything, and now…

Customer Question
I just had my...

I just had my computer worked on -- new everything, and now I can't sign into my gmail account. Cookies probably don't recognize my computer now. My email is: ***@******.*** I have new phone number: (###) ###-#### and new address, and I don't remember when I first got gmail, so can't answer that question. So I haven't been successful in restoring passwords and answering questions which I don't remember. Can't you just let me into my gmail?

Technician's Assistant: How long have you had this issue with your Gmail account?

I just plugged in the newly-configured computer. I am trying to check on my email. I have been sitting here doing this for about 45 minutes.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

I am on an hp pavilion all-in-one computer that I have had almost 4 years. I have always, in that time, accessed my gmail account on just this computer.

Technician's Assistant: What troubleshooting have you tried?

I tried to remember my password. That did not work. I answered one question. They wanted to send me a text message, but they don't have the correct number for my current cell phone.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes. This is me, Jane Warthen. I have had this gmail account about 15 years. I have moved twice from Washington to Texas, and from Texas to California. Some of my emails will be from stores like "Woman Withing", the Loft, Swansons., etc. but a few of them are important to me.

Submitted: 11 months ago.Category: Email
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Answered in 5 minutes by:
10/6/2017
Email technician: Sandy, Computer Specialist replied 11 months ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 7,012
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
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Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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Email technician: Sandy, Computer Specialist replied 11 months ago

May I connect with you remotely (over secure network session) to check/fix the issue directly?

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Email technician: Sandy, Computer Specialist replied 11 months ago

I am ready to help you. Please let me know when you're ready to work with me. Thank you.

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