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I am locked out of my account. You are the first one before…

Customer Question
I am locked out...

I am locked out of my account

Technician's Assistant: Have you contacted anyone about your account?

You are the first one before going to another provider.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Can you help me with retrieving my e-mails received @ aol.com

Technician's Assistant: What troubleshooting have you tried?

My account is locked and needs your assistance in re-activation "*****@******.***" which was in use for almost 20 years.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Your help in re-activation will be greatly appreciated.

Submitted: 10 months ago.Category: Email
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Answered in 3 minutes by:
10/6/2017
Email technician: michelleclive, Email replied 10 months ago
michelleclive
Category: Email
Satisfied Customers: 6,078
Experience: I am a computer professional have fixed and handled email issues.
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Do you have access to phone number ending with 368

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Email technician: michelleclive, Email replied 10 months ago

Just checking back if you still need my assistance on this question

If yes, let me know if you have access to phone number ending with 368

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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