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Have just changed over from Vodafone can not find new set up…

Customer Question
Have just changed over...

Have just changed over from Vodafone can not find new set up where emails have been going for 2 days now. Do not know password ***** live mail

Technician's Assistant: When did you last reset your username and password?

27/4/17

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Laptop

Technician's Assistant: What troubleshooting have you tried?

Rang Vodafone they could not help as I did not have correct password. I was trying to transferr contacts list to new outlook acc

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just want to know how to find new email , outlook keeps bringing up a 2015 acc

Submitted: 10 months ago.Category: Email
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Answered in 1 minute by:
10/5/2017
Email technician: Jess M., Computer Support Specialist replied 10 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using Windows Vista, 7, 8 or 10? Or a Mac?
  2. What email address are you having trouble accessing?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 10 months ago
vista 7
Email technician: Jess M., Computer Support Specialist replied 10 months ago

Thank you for writing back with that information. What email address are you having trouble accessing?

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Customer reply replied 10 months ago
No thanks will call my techniction
Email technician: Jess M., Computer Support Specialist replied 10 months ago

Ah ok. Anything else that I can help you with?

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Jess M.
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Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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