Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Forgot my password. I have dementia can't remember. Using my…

Customer Question
Forgot my password Technician's...

Forgot my password

Technician's Assistant: When did you last reset your username and password?

I have dementia can't remember

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Using my computer, haven't seen email since June

Technician's Assistant: What troubleshooting have you tried?

None so far I just need a new password

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Don't know

Submitted: 11 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 4 minutes by:
10/5/2017
Email technician: Kris Rodgers, IT Manager replied 11 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I haven't use my daughter. can you help me to login into my
hi can you help me to login into my email as i haven't used my daughter's computer for a while and i forgot my password … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
Haven't used my Apple ID in 5 years. Moved and have new
Haven't used my Apple ID in 5 years. Moved and have new email address. I remember my old email address but do not have access to it any longer. I tried to sign in and my password ***** I have written … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
Google doesn't recognize my gmail account even when I gave
Google doesn't recognize my gmail account even when I gave them my recovery email. I forgot my password. … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I forgot my password for an old account. Gmail. All. What is
i forgot my password ***** an old account JA: What device or product does this involve? Customer: gmail JA: How do you usually access Gmail? On a phone or tablet, or through a web browser? Customer: a… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My computer is fine I need help recovering an email I used
My computer is fine I need help recovering an email I used on my tracfone and I had it factory reset because I forgot the pattern I used so now I can't use my phone because I may have used another ema… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
We have e-mail on 2 computers and 2cell phones. None have
We have e-mail on 2 computers and 2cell phones. None have synced since this morning and we can't sign using our password. … read more
Samuel NetEngineer
Samuel NetEngineer
Associate's Degree
793 satisfied customers
I forgot my outlook password and the process it has online
I forgot my outlook password ***** the process it has online to reset is not working … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,461 satisfied customers
I can't log into it. No I forgot my password. I don't
i can't log into it JA: Are you logged into your email account on any other devices? Customer: no I forgot my password JA: Do you have security questions or a phone number on file to help reset your p… read more
John
John
System/Network administrator
High School or GED
2,079 satisfied customers
I don't remember my password and the telephone number I gave
I don't remember my password ***** the telephone number I gave does not work. What can I do to get on AOL? … read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
94 satisfied customers
I forgot my password and I had to send information several
I forgot my password ***** I had to send information several times to try and recover my old email***@******.***. My email had been shut down since June 2017. so now they are telling me to create an n… read more
Jim
Jim
Network Administrator
Associate Degree
4 satisfied customers
I think outlook and Hotmail merged and I didn't know which
I think outlook and Hotmail merged and I didn't know which password ***** use. Microsoft asked me to fill out a new form, but I can't as I have memory loss and don't remember half the questions they w… read more
Byron
Byron
IT Support Specialist
Bachelor's Degree
411 satisfied customers
I have not used my email since last November due to illness
I have not used my email since last November due to illness and long hospital stay and now want to get my emails. I'm a senior! can you help me. Irene Warren in Calgary address***@******.*** and can't… read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
I don't remember how to get on it and don't remember
I don't remember how to get on it and don't remember passwords. I have a bit of dementia. … read more
Michelle
Michelle
Manager operations
Bachelor's Degree
1,279 satisfied customers
I have been blocked out of my email. My cell coverage is
I have been blocked out of my email. My cell coverage is poor, so please call me on my land line(###) ###-#### Need help! thanks, Gary. This is what happened...I completely forgot my password, so you … read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
239 satisfied customers
I need to a new pin, not remember my old one, password
I need to a new pin, not remember my old one, password ***** I m out of Facebook cannot get into anything … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
794 satisfied customers
Forgotten my password. Sent 3 email to reset which haven't
Forgotten my password. Sent 3 email to reset which haven't come to my in box. Now I can't acccess my email either. Can you send me a link to reset password ********@******.*** - so I can change it tom… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Oh thank you, I'm so glad to connect with a person!! I've
Oh thank you, ***** ***** glad to connect with a person!! I've forgotten my password. I was signing on at home and didn't need it. And I have a new cell phone number and there's something weird that h… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
I have an I pad 32 gb and i forgot my password to activate
i have an I pad 32 gb and i forgot my password ***** activate the device. I didn't use it for several years. The problem is that the email address originally entered in the ipad is not valid any more … read more
ChrisC
ChrisC
PC Technician
Associate Degree
662 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x