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I changed the settings on windows 10 and lost all my apps. I…

Customer Question
I changed the settings...

I changed the settings on windows 10 and lost all my apps

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

I was using Thunderbird w/ three different emaills

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Thunderbird came in as an app separate from the browser I have the emails also on my google and firefox

Technician's Assistant: What troubleshooting have you tried?

I have reinstalled the thunderbird but couldn't find the original profile

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have tried to do a file recovery w/ hetman I have stored all my years of e-mails in thunderbird

Submitted: 10 months ago.Category: Email
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Answered in 22 minutes by:
10/5/2017
Email technician: Sandy, Computer Specialist replied 10 months ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,965
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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Customer reply replied 10 months ago
Hello
Email technician: Sandy, Computer Specialist replied 10 months ago

May I connect with you remotely (over secure network session) to check/fix the issue directly while you stay in front of the computer?

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Email technician: Sandy, Computer Specialist replied 10 months ago

Click the link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=cc6975f2-c267-44c9-b26a-7ab894f603c9

Scroll down on that page and click "I Agree".

Download/allow and run this program(elinsore.screenconnect) to start secure remote session.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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