Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

My email client generates the error message: “The server…

Customer Question
My email client generates...

My email client generates the error message: “The server didn't provide a root certificate during the session, and there is no corresponding root certificate in your address book.” From the log file I can see that the client complains about the following certificate: “Certificate S/N: 084935410975E413EBF074BB740CE942 ... DigiCert Cloud Services CA-1”.Could you please assist in getting this certificate?

Technician's Assistant: Just to clarify, how often have you been getting this particular message?

Every 5 min

Technician's Assistant: Have you installed any updates recently?

No

Submitted: 11 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 4 minutes by:
10/5/2017
Email technician: PC_Wizzard, Computer Enthusiast replied 11 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Email
Satisfied Customers: 1,145
Experience: Server, networking, desktop questions welcome.
Verified

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Who is your email service provider, what is your current SMTP settings and what email client are you using?

Ask Your Own Email Question
Customer reply replied 11 months ago
email service Outlook, SMTP POP3, email client is the Bat
Email technician: PC_Wizzard, Computer Enthusiast replied 11 months ago

What is your email address?

Ask Your Own Email Question
Customer reply replied 11 months ago

Pls contact me only via email if you have a silution. I guesss that what I need is the corresponding certificate fie (.cer). Email address is XXXXXXXXXXXX

Email technician: PC_Wizzard, Computer Enthusiast replied 11 months ago

Hi

Please let me know if the steps worked that I mailed to you

Here's the steps again as well

Save the attached certificate to your dekstop

Then in The Bat, goto Tools, Addressbook.

Select Trusted Root CA

Right click Trusted Root CA, select new contact

Click the 'certificates' tab

click Import

Find DigiCert.cer

Click ok.

Close the Bat and test again.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I'm getting a internet security warning, quote - "The Server
Hi John. I'm getting a internet security warning, quote - "The Server you are connected to is using a security certificate that cannot be verified. The target principal name is incorrect." I don't kno… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have been email my son several pictures some of them went
I have been email my son several pictures some of them went tghru from 11 A. M. thru 11:58 am but the other oness have not gone thru, I call att and t and they statey there was not anything they could… read more
N Nguyen
N Nguyen
Davenport University Instructor
Master's Degree
3 satisfied customers
Ago I created an pacbell.net email account which was then
Long ago I created an pacbell.net email account which was then handled by sbcglobal and then AT&T and Yahoo...with the splitup of AT&T and Yahoo I have an account in each place which used to be linked… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I'm glad there STILL is Eudora help. I get an error message
Hi! I'm glad there STILL is Eudora help. I get an error message simply checking email as usual. I used to provide Eudora assistance at its company, QC. So, I know most, not all, of the in and outs and… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
794 satisfied customers
I can't login to ms outlook. My passwords isn't working and
I can't login to ms outlook. My passwords isn't working and it tells me the email is not valid, although I was using it last week. … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Do not seem to haave emails hitting my computer altho they
Do not seem to haave emails hitting my computer altho they do end up on my phone. I use Outlook. Also I get message my certificate is not found every time I log on but the option is to proceed anyway … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,765 satisfied customers
I had clicked on a message that said "How to Fix Error 4259"
I had clicked on a message that said "How to Fix Error 4259" and since then cannot pull up my Address Book and get another message that says click on "How to Fix Error 43" … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Have yahoo contacts in my office contacts list and need to
hi, have yahoo contacts in my office contacts list and need to get them into the outlook 365 address book … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I have setup our Google Mail account so that I can relay
I have setup our Google Mail account so that I can relay email sent from our salesforce account. I have setup Google to relay the email and white listed all the nominated IP addresses being used by Sa… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Have problem with Outlook error message saying "Your IMAP server
Have problem with Outlook error message saying "Your IMAP server wants to alert you the following: cannot remove system folder. This pops up every 15 minutes. GoDaddy hosts our domain and says it is a… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,549 satisfied customers
We have Apple with entourage and suddenly getting message that
We have Apple with entourage and suddenly getting message that Root certificate invalid or expired?… read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,765 satisfied customers
The message could not be sent because the server rejected the
The message could not be sent because the server rejected the sender's email address. Can't send or receive. Get box that says, The sender's email address was '[email protected]'. Subject 'Test A' Serv… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Small Business Server 2011, trouble with the certificate (
Small Business Server 2011, trouble with the certificate ( self issued ) cannot connect lumia to sbs, standard error F0D. Must be doing something silly Also some emails are failing to get to remote us… read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
239 satisfied customers
Safari cant verify the identity of the website "us.mg4.mail.yahoo.com".
Safari cant verify the identity of the website "us.mg4.mail.yahoo.com". the certificate for this website is invalid. WHAT TO DO?… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
I keep getting this????? The page requires a valid SSL client
I keep getting this????? The page requires a valid SSL client certificate Your client certificate is untrusted or invalid. A Secure Sockets Layer (SSL)client certificate is used for identifying you as… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,549 satisfied customers
Am I able to set up my business email account with a Digital
Am I able to set up my business email account with a Digital ID on Thunderbird? If so - please tell me how to do it.… read more
derrickonline
derrickonline
Information Technology Manager
328 satisfied customers
Trying to access my gmail account and I receive "Sites security
Trying to access my gmail account and I receive "Site's security certificate is not to be trusted" How to fix?… read more
Ansh P.
Ansh P.
System Analyst
Bachelor's Degree
6,393 satisfied customers
outlook express email when opened displays a pop up internet
outlook express email when opened displays a pop up internet security warning...id like to get rid of it… read more
Justin
Justin
Network Administrator
Associate Degree
2,187 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x