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I get this message when I try to send an email: The user…

Customer Question
I get this message...

I get this message when I try to send an email: The user name or password ***** "SMTP:***@******.***@mobile-smtp.roadrunner.com" is incorrect. What does this mean? I can receive emails but not send them.

Technician's Assistant: When did you last reset your username and password?

I tried to reset my password *****

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Only on my iPad tablet.

Technician's Assistant: What troubleshooting have you tried?

I haven't tried anything

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I haven't except trying to reset password.

Submitted: 11 months ago.Category: Email
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Answered in 3 minutes by:
10/5/2017
Email technician: Kris Rodgers, IT Manager replied 11 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 11 months ago
It just started a few days ago.
Email technician: Kris Rodgers, IT Manager replied 11 months ago

What email application are you using to do this?

Thanks

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Email technician: Kris Rodgers, IT Manager replied 11 months ago

Hi,
I see you have requested remote assistance but this failed to go through.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team or renter the details or contact the CC/Bank to remove the block
Regards
Kris

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Category: Email
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