Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Have recovered our programs after problems but have lost…

Customer Question
Have recovered our programs...

Have recovered our programs after problems but have lost email

Technician's Assistant: Just to clarify, what email service provider are you using?

Bigpond

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Usually from Desktop but sometimes my wife does with a fold up computer by wifi

Technician's Assistant: What troubleshooting have you tried?

Have no clues

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

For some time we have not had a sent items folder,but otherwise our emails have been excellent

Submitted: 10 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 1 minute by:
10/4/2017
Email technician: Jess M., Computer Support Specialist replied 10 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Is the problem email ending in @bigpond.com?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I can and do use web mail to send emails. any attempt to
I can and do use web mail to send emails. any attempt to send an email through the "normal" Bigpond system stops when "Bigpond Password" is requested but not obtained.I have become most proficient n e… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
If i delete an email, Can i get it back. very important.
if i delete an email, Can i get it back. very important. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Inbox emails when deleted from my PC are also deleted from
Inbox emails when deleted from my PC are also deleted from my wife's iPad. Can this be corrected? … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,081 satisfied customers
The reason I am writing is because I sent emails to a and
The reason I am writing is because I sent emails to a***@******.*** and all the emails have been deleted. I looked in the trash, and in all the places in all my emails outlook account and not there. T… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Request your Expert - ref- to contact me concerning Product
Request your Expert - ref Arsufi2002 - to contact me concerning Product Activation Failure message alert from Microsoft, on my Outlook 2010 Email, installed and activated in August this year through J… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I am unable to access my gmail on my PC at home, which is
I am unable to access my gmail on my PC at home, which is synced to my mobile phone. Access is OK on my mobile phone but blocked by you on my PC - you advise some unauthorised person is attempting to … read more
Cody
Cody
Computer Science
2,432 satisfied customers
I have been using account years. We have now tried to set up
I have been using account***@******.*** for many years. We have now tried to set up an account for my wife at***@******.***. on the same Mac computer. In doing this we have lost my account and cannot … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
We have changed our email address from [email protected] to
We have changed our email address from [email protected] to *****@******.*** and would like to know how to save all the items such as - inbox-sent-drafts etc as well as all our local folders before dis… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I have been having problems with my emails on Windows Live.
I have been having problems with my emails on Windows Live. The email body (to, from, etc) had been having a big black line through it. I was having to restart my computer. One day, I walked into the … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Hi Outgoing mail server - is there a way to have an outgoing
Hi Outgoing mail server - is there a way to have an outgoing mail server in Outlook and iPhone, that will work worldwide? I currently use mail.usat.com.au or mail.bigpond.com, on my laptop and iPhone … read more
A. Stevens
A. Stevens
Computer Engineer
530 satisfied customers
Can you please undelete my emails from 24-5-2011 to 7-4- 2013
Can you please undelete my emails from 24-5-2011 to 7-4- 2013 as I need to restore some of them.… read more
A. Stevens
A. Stevens
Computer Engineer
530 satisfied customers
I have used Eudura for my email services since my IBM days
I have used Eudura for my email services since my IBM days 20 years ago. I recently had my computer worked on and they deleted my email files. They were unsuccessful at recovering anything. Would you … read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
I accidentally deleted some folders/sub folders in my outlook
I accidentally deleted some folders/sub folders in my outlook address book when I was tidying it up. Please advise how best to retrieve the lost folders. My outlook does not have a deleted items folde… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have a continuing e-mail question. As you know, I've been
I have a continuing e-mail question. As you know, I've been sending many e-mail messages, and when I click on "sent items," only some of the messages are reflected. Unfortunately, your previous advice… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
For the past several weeks, my wife and I have been using a
For the past several weeks, my wife and I have been using a laptop computer at an offsite location. We have had an issue with sending e-mail messages. Frequently, when we send an e-mail message, and w… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
I was deleting a few folders which I no longer use in my
Good morning, I was deleting a few folders which I no longer use in my Outlook e-mail side pane. I use these folder to drag e-mails into but suddenly (heart attack time) all of the folders and the "hi… read more
Douglas
Douglas
SEM Specialist
163 satisfied customers
My wife, Nancye Clayton uses GMAIL, her user name [email protected] Home
My wife, Nancye Clayton uses GMAIL, her user name [email protected] Home Phone number is: XXX-XXX-XXXX Last night 12/22 at 6:00pm her folders were all in place and had her saved emails with pictures an… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I had a large folder of emails in my inbox thats collected
I had a large folder of emails in my inbox that's collected 50+ emails. Today, I tried to only delete the 'marketing' type emails from inside this folder and it sent my entire folder of emails to the … read more
MrWeb
MrWeb
46 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x