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My niece,Kristy D. Feather, has an account at:

Customer Question
My niece,Kristy D. Feather...

My niece,Kristy D. Feather, has an account at: ***@******.***. Kristy is disabled, with a rare brain disease. We have POA but cannot access any of her accounts as she has no recall of any passwords, She is here with me, has given me all pw's she can think of but to no avail. We need her account as part of getting legal assistance. I have no idea how to do this but it is important. Her phone is disabled due to unpaid bills (result of the brain disease.) I am her uncle. Can you give me any assistance??

Technician's Assistant: Have you contacted anyone about your account?

Have spent the entire working on this issue--Google is not the only lost pw. You are the first contact with Google.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

All of the above. My email is: ***@******.***. I have the POA in my computer abd will send anything you need!!

Technician's Assistant: What troubleshooting have you tried?

Had Kristy beside me and tried every pw she thought she might have used on the Google update pw screen--a mental issue rather than a technical issue but critically important.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, but this is important for Kristy to get the support she needs. I can provide anything required and Kristy is right here with me.

Submitted: 10 months ago.Category: Email
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Answered in 6 minutes by:
10/4/2017
Email technician: jinsmn, Computer Hardware Engineer replied 10 months ago
jinsmn
jinsmn, Computer Hardware Engineer
Category: Email
Satisfied Customers: 3,120
Experience: 12+ years experience. Expert in different email servers and clients.
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Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. If my answers don’t work or if you are not satisfied, please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied.

Do you have access to a computer on which you or Christy accessed her Email successfully before?

Regards
Jins

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Customer reply replied 10 months ago
No She has a MacBook (200 version) pw protected. She does not know that one either--have talk with a Mac technician but no go!! Need a way to get into her email--many of the agencies I must contact to access medical treatment, tax forms, dental, etc. ask for her email to send verification messages. I'm blocked at every turn!!
Customer reply replied 10 months ago
Want to know my frustration--Kristy will never work or drive again. A predator just absconded with over $20,000 off her money, we had to pay to evict him, her home is being foreclosed, her car has been repossessed, needs legal service to get into a home ($5,000), and she has less than $10,000 in total assets. Yet she can't even get access to her email account without draining her funds. Let's just forget I initiated this conversation--would not wish to impact Google's bot***** *****ne.
Email technician: jinsmn, Computer Hardware Engineer replied 10 months ago

Okay, do you have access to the phone which the number ends on 25 ?

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Email technician: jinsmn, Computer Hardware Engineer replied 10 months ago

Do you have access to the LG Tribute 5 phone?

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Customer reply replied 10 months ago
No, that phone is non-functional as she could no longer pay the monthly charge. Not sure what we can do--sorry I got short--has been a very frustrating day spent dealing with these issues. Will try another fix tomorrow. Thanks for everything.
Email technician: jinsmn, Computer Hardware Engineer replied 10 months ago

By saying non functional, do you mean that number can't receive even text messages? Even if the call and text messages (incoming) not works, are you able to connect the LG Tribute 5 phone to WiFi?

Regards

Jins

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