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How do I login into my gmail account. The web page I get…

Customer Question
How do I login...

How do I login into my gmail account. The web page I get sent to wants me to create a new gmail account.

Technician's Assistant: How long have you had this issue with your Gmail account?

Just now. Normally I do not go to my gmail account on the web, only down load my messages in another e-mail program. I need to access it via the web today.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Thru Thunderbird e-mail program on my laptop.

Technician's Assistant: What troubleshooting have you tried?

I keep trying to find out how to login to gmail.com, without getting sent to a ...google.com address of my google account which then wants me to create a new account.

Submitted: 10 months ago.Category: Email
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Answered in 1 minute by:
10/4/2017
Email technician: Byron, PC Support Tech replied 10 months ago
Byron
Byron, PC Support Tech
Category: Email
Satisfied Customers: 3,405
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Can you access your account via this Google link: https://mail.google.com

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Customer reply replied 10 months ago
it asks me to ADD GMAIL to my account
Customer reply replied 10 months ago
NO. I am using a public computer.
Email technician: Byron, PC Support Tech replied 10 months ago

You should see a Sign In option. May I connect remotely to further troubleshoot?

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Customer reply replied 10 months ago
This is going no where. I will figure out some other way to access my gmail from a computer that has a printer attached.
Thanks for your assistance.
Customer reply replied 10 months ago
Have a good day. Bye.
Email technician: Byron, PC Support Tech replied 10 months ago

Certainly. Bye.

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