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I have a gmail account. Emails from one company keep going…

Customer Question
I have a gmail...

I have a gmail account. Emails from one company keep going to my spam account. I have put the company name in my google contacts and keep indicating that the emails are not spam, but it keeps happening

Technician's Assistant: How long have you had this issue with your Gmail account?

For several months and it is only one company. Also when I move the email to my inbox google moves it back to spam

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Through a web browser

Technician's Assistant: What troubleshooting have you tried?

Just white listing the company and indicating on gmail that the email is not spam

Submitted: 10 months ago.Category: Email
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Answered in 5 minutes by:
10/4/2017
Email technician: Kamil Anwar, Exchange & Email Consultant replied 10 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,068
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

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Category: Email
Satisfied Customers: 2,556
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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