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Great difficulty with google accounts - we have 3 I have 2…

Customer Question
Great difficulty with google...

Great difficulty with google accounts - we have 3 I have 2 my wife has 1

Technician's Assistant: Have you contacted anyone about your account?

Did not finish - when I open gmail it loads only my wife's gmail account and I cannot open any other on - we also have a church account which I cannot access. I have spent hours trying to get this to work on my computer - works fine on my iPhone - need some help

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

Just trying different things - do you have remote access to my computer?

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No - just need help - this is driving me crazy!!!

Submitted: 11 months ago.Category: Email
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Answered in 2 minutes by:
10/4/2017
Email technician: Jess M., Computer Support Specialist replied 11 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Are you using Internet Explorer, Edge, Chrome, Safari or Firefox to access your Gmail accounts?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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