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When I get a message from Internet E-tropicgin142, none of…

Customer Question
When I get a...

When I get a message from Internet E-tropicgin142, none of my passwords work. I get a pop up with a bunch of stars as my password, but none of my passwords work -

Technician's Assistant: When did you last reset your username and password?

When I try to open "Internet E-mail - tropicgin142 (my user name) the password box populates with 15 stars *****************, but the email never opens

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web browser at home or phone when out and about

Technician's Assistant: What troubleshooting have you tried?

The people at the AT&T store say change the password, but I don't know /remember the password, it first was 142LeeRoad

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I'm 72 with no grandchildren. I was a lawyer and a whiz when this all started ,but this has got me. I use an HP desktop/printer , AT&T iPhone and have a Lenovo computer

Submitted: 10 months ago.Category: Email
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Answered in 1 hour by:
10/3/2017
Email technician: Jeffrey B,
 replied 10 months ago
Jeffrey B
Category: Email
Satisfied Customers: 1,017
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Did you still need assistance with your issue?

So to clarify what is the email adres you are trying to recover?

Kind regards,

Jeffrey

Ask Your Own Email Question
Email technician: Jeffrey B,
 replied 10 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

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Jeffrey B
Jeffrey B
Jeffrey B
Category: Email
Satisfied Customers: 1,017
1,017 Satisfied Customers
Experience: ICT Support 1/2/3/ Line at Peopleware

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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