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I have a new computer and a new email address. It a hp I…

Customer Question
I have a new...

I have a new computer and a new email address

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

It a hp I dontt know the model

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

I get ir on muy computer

Technician's Assistant: What troubleshooting have you tried?

I have not been ablke to get into pogo since i got the nbew compputer

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I want to cancel my pogo i don't want pogo any more

Submitted: 10 months ago.Category: Email
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Answered in 22 minutes by:
10/3/2017
Email technician: Martin, Network Engineer replied 10 months ago
Martin
Martin, Network Engineer
Category: Email
Satisfied Customers: 3,150
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

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Email technician: Martin, Network Engineer replied 10 months ago

Sorry to hear you're having trouble with your new computer.

May I connect with you remotely to troubleshoot the issue directly?

Regards,
Martin

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Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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