Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I can receive emails but can not send them. It pops up

Customer Question
I can receive emails...

I can receive emails but can not send them. It pops up asking for my password ***** I put in but still won't send and a minute later pops up asking for my password ***** and it continues

Technician's Assistant: When did you last reset your username and password?

I reset my password ***** week

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

Nothing yet. I was told to try and update Microsoft outlook? but I haven't had any help

Submitted: 7 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
10/3/2017
Email technician: Richard, Email Systems Specialist replied 7 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 45,395
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there and welcome

Can you tell me please which email program you are using? and to which email service is it connecting to?

Please let me know

Thank you

Ask Your Own Email Question
Customer reply replied 7 months ago
I am using Microsoft outlook 2013 and not sure what you mean by connecting to?
Email technician: Richard, Email Systems Specialist replied 7 months ago

Which email service such as Gmail, Outlook, Yahoo?

Ask Your Own Email Question
Customer reply replied 7 months ago
outlook
Customer reply replied 7 months ago
its time warner cable nc.rr.com
Email technician: Richard, Email Systems Specialist replied 7 months ago

ok... is it outlook.com or rr.com?

I need to know please

Ask Your Own Email Question
Customer reply replied 7 months ago
rr.com
Email technician: Richard, Email Systems Specialist replied 7 months ago

Thanks

Can you click on my link below and tell me ig you can sign into your account there please

https://webmail.roadrunner.com

Ask Your Own Email Question
Customer reply replied 7 months ago
I can. I have been doing that but I like the outlook and would rather use it. But yes it works fine on their website
Email technician: Richard, Email Systems Specialist replied 7 months ago

Thank you, ***** *****

When you press F5 in outlook, and it sends and receives, what is the error you get?

Ask Your Own Email Question
Customer reply replied 7 months ago
It asks for server, user name and password
Email technician: Richard, Email Systems Specialist replied 7 months ago

Can you go to www.whatismyip.com

Tell me the IP address it tells you please

Ask Your Own Email Question
Customer reply replied 7 months ago
smpt-server.nc.rr.com
Customer reply replied 7 months ago
Is that what you need
Email technician: Richard, Email Systems Specialist replied 7 months ago

no, please do the last instructions I sent

Ask Your Own Email Question
Customer reply replied 7 months ago
it keeps just spinning
Email technician: Richard, Email Systems Specialist replied 7 months ago

Can you go to www.whatismyip.com

Tell me the IP address it tells you please

You need to go to that site please

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Ask Your Own Email Question
Customer reply replied 7 months ago
to be honest I am afraid to let you in the computer. I was hesitant to do this, its my first time I just want to know its safe
Email technician: Richard, Email Systems Specialist replied 7 months ago

I understand, I guarantee 100% it is safe, We have been here since 2003, we do not last that long if we were not safe, and I have done 1,000's of connections, I cannot even load files to your computer. All I am interested in is solving this and moving on to the next customer as thats how I am paid

Ask Your Own Email Question
Customer reply replied 7 months ago
172.74.157.214
we will try this and see it it works first
Email technician: Richard, Email Systems Specialist replied 7 months ago

ok, the issue is you are blacklisted as a spammer, this you see here

https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a172.74.157.214&run=toolpage

When this happenss it forces you to use only webmail

But, remove the power to your wifi router, wait 5 minutes, connect the power and then try to send

Let me know the results please

Ask Your Own Email Question
Customer reply replied 7 months ago
ok I will be back in touch
Email technician: Richard, Email Systems Specialist replied 7 months ago

thank you

Ask Your Own Email Question
Customer reply replied 7 months ago
no it didn't work
Email technician: Richard, Email Systems Specialist replied 7 months ago

What is the make and model of your wifi router?

Ask Your Own Email Question
Customer reply replied 7 months ago
I am not sure its in the attic. The other lady in the office is not having the problem I am
Customer reply replied 7 months ago
if you need it I will go back up and get
Email technician: Richard, Email Systems Specialist replied 7 months ago

I do need to know it

Ask Your Own Email Question
Customer reply replied 7 months ago
its Asus
M# *****
Email technician: Richard, Email Systems Specialist replied 7 months ago

Thanks

On the back of it is a reset button

using a paperclip hold it in for 10 seconds then release.

You will lose internet for about 5 minutes but when it is back, try to send please.

Ask Your Own Email Question
Customer reply replied 7 months ago
I tried that and it still is not working
Email technician: Richard, Email Systems Specialist replied 7 months ago

ok, you need then to contact your service provider and request they change your IP address, you are blocked as you are listed as spamming, I am not saying you are, but you have been identified as such, until the IP is changed, you will not be able to send, we tried to force this but it is not possible, it has to be done by your provider.

Ask Your Own Email Question
Email technician: Richard, Email Systems Specialist replied 7 months ago

If you would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Ask Your Own Email Question
Was this answer helpful?
Ask Richard Your Own Question
Richard
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 45,395
45,395 Satisfied Customers
Experience: Over 15 year experience in Email Systems and Programs

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,097 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,518 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,421 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

644 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
First let me ask if this is a free service. My question is
My question is regarding my gmail account that “they” can't authenticate. I forgot my password (because I just changed it) and then remembered it last night. When I follow google's steps, I wind up with them asking for another email address to send yet another verification code. That email doesn't receive the verification code … read more
Wes
Wes
Consultant
Bachelor\u0027s Degree
371 satisfied customers
I recently got my first smart phone, a Samsung S8. Now I get
I recently got my first smart phone, a Samsung S8. Now I get all my emails on the phone and very few on my computer. I want to get ALL of them both on my desk top and my phone. How do I do that? … read more
Patrick Evans
Patrick Evans
Network Engineer
MS
106 satisfied customers
Can't send an email that goes to Croatia and copied the
Can't send an email that goes to Croatia and copied the email from one the company sent me … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
I bought a new computer and gmail does not recognize me. I
I bought a new computer and gmail does not recognize me … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I want to change my email address. Gmail. Web browser.
everything but I am not a techeeee I am 85 years old … read more
Wes
Wes
Consultant
Bachelor\u0027s Degree
371 satisfied customers
I have outlook 2007 but it does,nt work today what next?
I have outlook 2007 but it does,nt work today what next? … read more
Cody
Cody
Computer Science
2,290 satisfied customers
I can't remember my password for my gmail account. My phone
I can't remember my password ***** my gmail account … read more
Micky
Micky
Lead Systems Administrator
High School or GED
74 satisfied customers
I am trying to log in to my pay pal account and I have
Hello...I am trying to log in to my pay pal account and I have forgotten my password. … read more
Wes
Wes
Consultant
Bachelor\u0027s Degree
371 satisfied customers
I have been exchanging emails and now have what i think you
I have been exchanging emails and now have what i think you call a thread as there is a series of emails back and forth but now the previose ones have gibberish and wierd symbols etc so I cant really forward the email conversation to other interested persons Cheers Andy … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
I want to cancel my Netflix account. Yahoo. On my phone.
I want to cancel my Netflix account JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: Yahoo JA: How do you usually access Yahoo? On a phone or tablet, or through a web browser? C… read more
Mike Taylor
Mike Taylor
43 satisfied customers
Its my tablet it wont let sign to mu g mail it went back
its my tablet it wont let sign to mu g mail it went back towhen it was new … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
5 satisfied customers
What code do i need to put on my link to display my
what code do i need to put on my link to display my customers email address when they receive my email … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I received a text message saying my account was locked
I received a text message saying my account was locked because of suspiious usage. I'm from sydney but Im currently in broome . Im the 1 using account. I' ve trying to get it reopened but to no avail.… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can't receive emails ,keeps saying billing error. A
I can't receive emails ,keeps saying billing error … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I need some report about someone they had the nickname vu su
I need some report about someone they had the nickname vu su Hùng Lan … read more
Wes
Wes
Consultant
Bachelor\u0027s Degree
371 satisfied customers
I am being constantly asked for my google password - it is a
I am being constantly asked for my google password ***** it is a nuisance … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
963 satisfied customers
Dsn just quit working. Aol. Thru thunderbird. Snt
dsn just quit working JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: aol JA: How do you usually access your email? On a phone or tablet, or through a web browser? Customer: th… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I forgot my password and need to send some pictures for a
i forgot my password ***** need to send some pictures for a job interview. It's very important … read more
JUNKO LOUISE
JUNKO LOUISE
BSC
2 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x