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How do I get into my aol email. I don't remember my password…

Customer Question
How do I get...

How do I get into my aol email. I don't remember my password ***** the answer to my security question that was set about 15 years ago

Technician's Assistant: How long have you had this issue with your A.O.L. account?

Several weeks. I have really important emails that I have to retrieve

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Phone

Technician's Assistant: What troubleshooting have you tried?

I tried to remember myself without success and called customer support but I don't remember the security question

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just that it's imperative that I get into my aol email

Submitted: 10 months ago.Category: Email
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Answered in 1 minute by:
10/3/2017
Email technician: Richard, Email Systems Specialist replied 10 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,537
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there and welcome

When were you last able to sign into your account?

Please let me know

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Customer reply replied 10 months ago
I haven't needed to sign in for a couple 1,of years because I was already signed on my phone. So, I've always go directly into the account
Email technician: Richard, Email Systems Specialist replied 10 months ago

Thanks

Is it a paid AOL account or a free one?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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