Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I can't log in to my account. I can't remember the security…

Customer Question
I can't log in...

I can't log in to my account

Technician's Assistant: Have you tried having password ***** directions emailed to you?

I can't remember the security question

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

IPad or phone usually

Technician's Assistant: What troubleshooting have you tried?

I'm not sure what to do

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Don't think so

Submitted: 10 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
10/3/2017
Email technician: Richard, Email Systems Specialist replied 10 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,537
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there and welcome

When were you last able to sign into your account?

Please let me know

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Forgot password and phone number on account is no longer
forgot password ***** phone number on account is no longer valid. … read more
ZAID ALAMRO
ZAID ALAMRO
Masters
29 satisfied customers
I can't get logged into Yahoo.com; it doesn't seem to
I can't get logged into Yahoo.com; it doesn't seem to recognize my password. AND--that's usually where I get my mail. This has been going on for several days now. When I called a couple days ago, I wa… read more
Ariel Yuson
Ariel Yuson
Bachelor of Science in Computer Engineering
6 satisfied customers
Had to reset my apple ID Etc. had to go into something like
Had to reset my apple ID Etc. had to go into something like safe mode, got all that strighten out. but now can't get my gmail. since I haven't used the password ***** year as it was i guess remember p… read more
Jeff Ray
Jeff Ray
Graduate of B.S. Computer Science
11 satisfied customers
I forgot my password and unfortunately my cell phone number
I forgot my password ***** unfortunately my cell phone number is ***** the same for my recovery as I have a new phone … read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
I am trying to reset my password on my g-mail account, but I
I am trying to reset my password ***** my g-mail account, but I no longer have access to neither the phone number nor the 2nd E-mail for the two step verification. This would be the phone number(###) … read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
I reset my password and my google account still says my
I reset my password ***** my google account still says my password ***** ***** … read more
John Castle
John Castle
BSC in Computing Network Management and Design
207 satisfied customers
I have the email address but my mother has for?gotten the
I have the email address but my mother has for?gotten the password … read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
When I try to log in to my account with my password I get a
When I try to log in to my account with my password ***** get a message that says email address and password *****'t match. But both are correct. I no longer have the same phone number and I don't rem… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Can't remember my password to momarwan. I'm not sure I don't
Well I updated my number so I'm not for sure if it's updated yet … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
I am not sure. I changed my password I think last week and
I am not sure. I changed my password ***** think last week and it is not taking it. I have tried several times to recover my account but to no avail. I have family pictures and other documents that I … read more
Richard
Richard
Email Systems Specialist
47,537 satisfied customers
My email was hacked 2 weeks ago and I have had to reset all
My email was hacked 2 weeks ago and I have had to reset all of settings on all of my accounts. I cannot remember my Apple ID (email address??), but my email address has changed. AND I can't remember m… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Because I have not used by hotmail account for quite some
Because I have not used by hotmail account for quite some time, cannot remember the password ***** security questions. I need these as I now cannot use my Apple ipad. One of my grandchildren, somehow,… read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
I can not sign in .. bought a Targus Appe ipad months ago ..
I can not sign in .. bought a Targus Appe ipad months ago .. been sick and can't remember password.. want to change it but can't get in .... ???? … read more
Richard
Richard
Email Systems Specialist
47,537 satisfied customers
Got a new phone and can't remember my password. Not that I
Not that I know of my phone got totally demolished don't know if it could still be logged in or not … read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,940 satisfied customers
I have a special needs son whom I created a gmail account
I have a special needs son whom I created a gmail account for and I am trying to put it back on his Ipad but I can't get into it with the last password ***** know of. … read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,940 satisfied customers
It's my Mom's. She's 81 & in a nursing home. I'm here with
It's my Mom's. She's 81 & in a nursing home. I'm here with her. She doesn't have her original email, & the 2nd security question is coming up wrong, even though she swears it's correct. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have forgotten my password ... how do I recover it,
I have forgotten my password ***** how do I recover it, please? … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I FORGOT MY PASSWORD FOR MY ICLOUD ACCOUNT AND IT CANT
HI I FORGOT MY PASSWORD ***** MY ICLOUD ACCOUNT AND IT CANT ACTIVATE MY PHONE WITHOUT IT FOR ATT. MY ICLOUD IS :***@******.*** please help me … read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x