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I have never been disconnected from my facebook before now…

Customer Question
I have never been...

I have never been disconnected from my facebook before now all I can get from my favorites when my daughter set me up..I am 88 they never put me back on fb after ty blast or puzzles always nonsence along the side of screen I do not understand..I can go to my husbands old computer( he just died e were married 69 yrs.. I have no problem with his but he is not a 10..can you put me back on fb people will worry about me...thankyou..

Technician's Assistant: When did you last use the account?

I use fb just for fb friends and games every day..

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How long has this been going on with your Gmail account? What troubleshooting have you tried?

It started last nite and I hoped it would stop after I turned it off but no this morning after I watched newsfeed and pushed my favorite lines the stupid Facebook garbage all along side could never get my page only my games then back to stupid...

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just let my life be normal again this is my family since my husband just died please...with this I don`t feel so lonely but I know nothing more than what my daughter in Col Sprngs showed me when she was here and set me up...please and thankyou

Submitted: 7 months ago.Category: Email
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Answered in 9 minutes by:
10/3/2017
Email technician: UranMail, Network Administrator replied 7 months ago
UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,124
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.
May I connect to your computer securely to troubleshoot the issue directly? (connection is simple and secure)
Once connected, I can troubleshoot the problem and resolve it right on your screen

Ask Your Own Email Question
Email technician: UranMail, Network Administrator replied 7 months ago

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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