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Having trouble accessing my Hotmail account. May be I have…

Customer Question
Having trouble accessing my...

Having trouble accessing my Hotmail account. May be I have got the address wrong and the password *****'t work. How do I verify these?

Technician's Assistant: How long have you had this issue with your Hotmail account?

Account not used for quite a long time.

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No. Just want to know log in address and password

Submitted: 10 months ago.Category: Email
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Answered in 10 minutes by:
10/3/2017
Email technician: Jess M., Computer Support Specialist replied 10 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Can you please tell me your Hotmail email address so that I can check its status and recovery options?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 10 months ago
1. Windows
2.***@******.*** or***@******.***
Email technician: Jess M., Computer Support Specialist replied 10 months ago

Thank you for that information. Please give me a moment to check these accounts.

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Email technician: Jess M., Computer Support Specialist replied 10 months ago

cotsellralph is a valid or existing email address. Did you forget your password?

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Email technician: Jess M., Computer Support Specialist replied 10 months ago

Thank you for that confirmation. Do you recognize a gmail account linked to this Hotmail account? Please tell me the username part (the part before @gmail.com) of this gmail account below:

co***** @ gmail.com

Or, please tell me the full mobile phone number ending in 82.

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Email technician: Jess M., Computer Support Specialist replied 10 months ago

The webpage already expired. Let me try the process again. Please standby and give me the needed information right away.

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Email technician: Jess M., Computer Support Specialist replied 10 months ago

Please check your mobile phone, a code was sent to you. Please give me that code so that I can assign a temporary password ***** you.

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Customer reply replied 10 months ago
667059
Customer reply replied 10 months ago
The latest one is(###) ###-####
Email technician: Jess M., Computer Support Specialist replied 10 months ago

The recovery page already expired. You need to provide me the information as soon as you receive the code. Please tell me when you are available so that I can do it again.

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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