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Cannot get my husband msn e-mail account, msn, outlook, new…

Customer Question
Cannot get my husband...

Cannot get my husband msn e-mail account

Technician's Assistant: Just to clarify, what email service provider are you using for this account?

Msn

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Outlook

Technician's Assistant: How long has this been going on with your email account? What troubleshooting have you tried?

New computer

Submitted: 10 months ago.Category: Email
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Answered in 5 minutes by:
10/2/2017
Email technician: Viet - Email Tech, Computer Support Specialist replied 10 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,168
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Is there any error or message? Have you tried anything?

Is his msn email still working on the old computer?
What's the make / model of your new computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 10 months ago
it is working with the old one.
HP All in One
Email technician: Viet - Email Tech, Computer Support Specialist replied 10 months ago

What's the error or message when accessing his msn email on the new computer?

Please type at the box below, then click on the Send button below to communicate with me. Thank you.

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Email technician: Viet - Email Tech, Computer Support Specialist replied 10 months ago

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

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Email technician: Viet - Email Tech, Computer Support Specialist replied 10 months ago

It looks like you are not there. We can schedule another time.

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Email technician: Viet - Email Tech, Computer Support Specialist replied 10 months ago

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you.

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