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I am trying to print from outlook and get a message that the…

Customer Question
I am trying to...

I am trying to print from outlook and get a message that the printer cant print the monthly report from outlook .. The printer works fine from word and the print and scan doctor prints a test page ok.

Technician's Assistant: How long has this been an issue?

It just started. my phone no(###) ###-####

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

A web broser

Technician's Assistant: What troubleshooting have you tried?

I thought it was a hp printer problem but they said it was an outlook problem

Submitted: 10 months ago.Category: Email
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Answered in 5 minutes by:
10/2/2017
Email technician: Jason Jones, Computer Technician replied 10 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,486
Experience: 10+ years of work experience.
Verified

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason

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Category: Email
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