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The outlook format has vanished along with 10 days of

Customer Question
The outlook format has...

The outlook format has vanished along with 10 days of emails. All other data seems to be in separate files but intact. What the heck?

Technician's Assistant: How long has this been an issue?

Yesterday the 1st of Oct. Outlook was gone. Not on by start strip. Much searching and I found addresses & sent messages. I've been using Outlook to view my Cox email for 17 yrs without problems. I thought it was just a formatting problem until I realized 10 days of email is missing.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

I have a desk top computer with Windows 7 and Microsoft Office 7, I think

Technician's Assistant: What troubleshooting have you tried?

Other than searching, nothing. My son set up the Outlook to receive the Cox email. I'm old, 82, and although I've used computers since 1972, I have not been not been involved with the technical aspect since I retired in 1998. So am now clueless.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

That's it

Submitted: 10 months ago.Category: Email
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Answered in 1 minute by:
10/2/2017
Email technician: Richard, Email Systems Specialist replied 10 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,537
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there and welcome

When you say the outlook format has vanished, do you mean you are missing the entire outlook program?

Please let me know

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