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I have a Dell lap top that is 6 y.o. and for some reason…

Customer Question
I have a Dell...

I have a Dell lap top that is 6 y.o. and for some reason Dell does not support the windows 10 drivers. So they had me download windows 7 back onto my computer again, will it be able to find all my emails I needed to keep and will it find the calendar I so very much need with past present and future dates t thunderbird disappeared. If I download thunderbird on to my computer again will everything be back the way it was?? One of the Dell techs backed up my computer on an external hard drive I have and then we disconnected it so nothing else would get into it. I really need my email back up again with its information ...... can you help me??.

Technician's Assistant: How much experience do you have with this particular machine?

I am fair with it.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

All my emails download to my comput

Technician's Assistant: What troubleshooting have you tried?

Nothing

Submitted: 8 months ago.Category: Email
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Answered in 2 minutes by:
10/2/2017
Email technician: John Lohr, Computer Hardware Engineer replied 8 months ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Email
Satisfied Customers: 684
Verified

Hello and thank you for choosing JustAnswer. My name is ***** ***** I will be happy to help you.

If the Dell technician backed up the thunderbird files then you should be able to recover them. If he did not then I'm afraid they would be lost.

Do you know what all they backed up?

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Customer reply replied 8 months ago
supposedly all data on my computer
Email technician: John Lohr, Computer Hardware Engineer replied 8 months ago

Have you looked through it at all yet?

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Customer reply replied 8 months ago
Dell will be calling shortly. I will let them help me first since I already paid for their support.
Email technician: John Lohr, Computer Hardware Engineer replied 8 months ago

You have already paid for our support also. If you saw a message about secure access you can ignore it as the website sends that automatically

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